Brand Perception

Learn what AI says about youand what it holds against you

FullReach AI asks each AI platform what your brand is known for, and what speaks against it. It groups the answers into themes, keeps the quotes and compares you with up to five rivals.

Pipedrive · PerceptionQualitiesObjections
Brand shape
Theme scores against HubSpot
Visual salespipelineEasy tolearnBuilt forsmall teamsGood valueIntegrationsAutomation
PipedriveHubSpot
Identity check
2 of 56 answers describe a different company.
What AI says Pipedrive is known forAsked weekly · 7 platforms
ThemePipedriveHubSpotIn the answers
Visual sales pipeline7841“Pipedrive is known for its visual, drag-and-drop sales pipeline.”
Easy to learn6447“Teams pick it up quickly, with little training.”
Built for small teams5530“It suits small and mid-sized sales teams best.”
Good value3822“Its entry plans cost less than most rivals.”
Integrations3169“It connects to the main email and calendar tools.”
Automation2658“It automates follow-ups and repetitive tasks.”

Illustrative sample. The brands are real. The figures in the sample panels are invented.

Qualities

What AI says your brand is known for. 5 fixed questions, asked every week on each platform.

Objections

What AI says against your brand. 3 fixed questions, asked every week.

Themes

The answers grouped into up to 12 themes per kind. Each theme gets a score from 0 to 100.

Identity check

Whether an answer describes your company, another company with your name, or never names you.

Features

Go past the mention. See the case AI makes.

Visibility tells you whether AI names you. Perception asks AI about you by name and keeps what it says, in its own words.

See the shape of your brand

The Brand shape chart puts your theme scores next to a rival’s. A gap shows a theme where the rival scores higher. You choose the themes it draws.

Example
Visual salespipelineEasy tolearnBuilt forsmall teamsGood valueIntegrationsAutomation
PipedriveHubSpot

Know every objection

Objections lists what AI holds against you or any compared rival, with the quotes and the platforms behind them. An objection that three or more answers raise against a rival becomes an Opening in Actions.

Example
Limited marketing tools

“It has few built-in marketing features.”

Basic reporting

“Its reports are basic next to larger CRMs.”

Costs rise with add-ons

“Add-ons raise the price as a team grows.”

Opening: the answers hold “expensive for small teams” against HubSpot.

Read the quote, not a summary

Every theme keeps the sentences it comes from. Open a theme to read them, then open the full answer.

Example
Easy to learn64
“Small teams like that it is easy to learn.”Sep 26
“Most teams pick it up in a day, with little training.”Sep 26
“Its interface is simple enough for new sales reps.”Sep 19

Catch a namesake

AI sometimes describes another company with your name. The identity check finds those answers and keeps them out of your scores.

Example
The AI platforms confuse Pipedrive with other companies

2 of 56 answers describe a different company. 1 answer does not name Pipedrive. Only 53 answers describe this brand. The scores use only those answers.

Seen on Gemini

See what changes

Each theme shows its change against the previous period. A new theme gets a first seen tag. A theme the answers stop raising is listed with its last score.

Example
AI featuresfirst seen18
Mobile app+624

Not raised this period: “Customer support” (was 12)

Compare every brand on one table

All compared brands shows the same themes for you and up to five rivals. A dash means the answers never raised that theme for the brand.

Example
ThemePipedriveHubSpotSalesforceZoho CRMmonday CRM
Visual sales pipeline7841—3562
Easy to learn6447—2970
Built for small teams5530—4833
Good value3822—5725
Integrations31697452—
Automation2658664437
How we measure

The questions stay fixed, so the answers compare week to week.

Read the methodology

Every answer starts from nothing

We ask each question in a fresh session, with no chat history and no personalisation.

Every number keeps its evidence

We compute every metric from stored answers.

MCP

Ask ChatGPT what AI holds against you.

Connect FullReach AI to the assistant your team already uses. It reads the same figures as your dashboard, and the answers behind them.

ChatGPTClaudeClaude CodeCursor
See the MCP server
Example
ChatGPTFullReach AI connected

What do AI answers hold against us?

get_perception

The most common objection is limited marketing tools. ChatGPT, Gemini and Copilot all raise it.

HubSpot does not get this objection. Its top objection is that it is expensive for small teams.

FAQ

Brand Perception questions

What is brand perception in AI search?

It is how AI platforms describe your brand when someone asks about it by name: what you are known for, and what speaks against you.

How is this different from sentiment?

Sentiment classes each mention in your tracked answers as positive, neutral or negative. Perception asks direct questions about your brand and groups the answers into themes, with quotes.

How is a theme scored?

By rank. In each answer, the theme raised first scores 100, and each theme after it scores 10 fewer. The score averages those points over every answer about the brand. A low score means the answers rarely raise the theme. It is not a sentiment score.

Which brands can I compare?

Your brand and up to five competitors from your project.

Do perception questions count toward my prompts?

No. FullReach AI asks eight fixed questions about each brand every week, in your market with the most prompts. They do not count toward the prompts in your plan.

What is the identity check?

Some answers describe another company with the same name. The identity check marks each answer as this company, another company, not named, or could not judge. Only answers about this company score.

Which plans include Brand Perception?

Pro and above. Every free trial runs it too, whatever plan the trial starts on.

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