Terms of Service | FullReach AI

These terms are the agreement between MB FullReach AI ("we") and the business that creates or subscribes to a FullReach AI organization ("you"). The person who accepts them declares that they can bind that business.

1. Who we are

MB FullReach AI (registration code 308111564), Laisvės al. 110, Kaunas 44292, Lithuania, VAT ID LT100020775917, operates FullReach AI. Write to us at hello@fullreach.ai.

2. Business use only

FullReach AI is for businesses only. By accepting these terms, you declare that you act for a business and not as a consumer.

3. The service

FullReach AI measures how third-party AI platforms present brands in their answers: mentions, descriptions, competitors and cited sources. We have no affiliation with these platforms, and they do not endorse us. The website shows what each plan includes.

4. Your organization

Admins invite colleagues, create API keys, connect AI assistants and manage billing. You are responsible for all actions of your users, your API keys and your connections.
A connected AI assistant receives your data because you ask it to. Its provider's own terms govern what it does with that data. An admin can revoke a connection at any time under Settings.
An admin can let us read the project's Google Analytics data, Cloudflare traffic or server logs. We keep only daily counts from them. An admin can disconnect each source at any time.
Every sign-in depends on control of an email inbox. Keep your inboxes and API keys secure. Tell us at once if you suspect unauthorized access.
Give us accurate details.

5. Free trial

A new organization gets a free 7-day trial on the plan it picks. A Refer a Friend link makes it 14 days (section 8). The trial starts when you add a card at checkout. When the trial ends, Stripe charges the card for the plan, and the plan renews as section 6 states. We email you a few days before the first charge. To pay nothing, cancel before the trial ends: access then stops at the trial's end. Your data stays until you delete it. Each business gets one trial. We can change the trial for future signups.

6. Plans, prices and payment

Prices are on the pricing page and exclude VAT. We add VAT where the law requires it. A valid EU VAT ID from outside Lithuania makes the sale a reverse charge.
Stripe bills each plan in advance, monthly or yearly. The plan renews for the same period until you cancel, and you authorize each renewal charge.
The plan screen in the dashboard states how a change takes effect before you apply it. A larger plan takes effect at once, and a smaller one at the end of the paid period.
If a payment fails and Stripe's retries fail too, access stops until you pay.
We can change prices and what each plan includes. Section 19 says how.

7. Refunds

We refund your first paid invoice in full if you ask within 14 days of it. We do not refund renewals or unused time, except under sections 10, 14 and 18 and the data processing terms.

8. Refer a Friend

Settings shows your organization's Refer a Friend link. A new organization that signs up through it gets a free trial of 14 days.
When that organization first pays an invoice with more cash than the invoice's VAT, we add a credit to your account. An invoice paid in full from a credit balance does not count. The credit equals one month of your plan at its monthly list price, excluding VAT. It is never more than the cash that organization paid for that invoice, less the VAT. It pays your next invoices.
You can earn at most 12 credits in any 365 days.
There is no credit for an organization that shares an email domain with yours, or for a domain that already has an organization.
A credit has no cash value, and you cannot transfer it. It ends when your organization is deleted. If we refund the first invoice of the organization you referred, we remove the credit.
We can change or end the program. A change does not remove a credit you already earned.

9. Review reward

While your organization pays for a Starter, Pro or Advanced plan, a member can send us a link to their G2 review of FullReach AI. We confirm that G2 published the review and that its reviewer works at your organization. Then we add a credit of 50€ to your account, excluding VAT. It pays your next invoices. If G2 does not show where the reviewer works, we ask you for proof.
Any rating counts. We do not ask for a positive review, and what the review says does not change the credit.
When G2 asks, the reviewer tells G2 that they received an incentive.
Each organization gets the credit once. We decide whether a link shows a published review of FullReach AI.
A credit has no cash value, and you cannot transfer it. It ends when your organization is deleted.
We can change or end the offer. A change does not remove a credit you already earned.

10. Cancellation and deletion

You can cancel in the billing portal at any time. The plan then runs to the end of the paid period and does not renew.
Deleting the organization ends the subscription at once. We do not refund the time left, except under section 7.
Before you delete the organization, export the results you want to keep, for example as CSV or through the API.
The data stays recoverable for 90 days. Then we delete it, as the Privacy Policy describes. We keep no copy for you after that.

11. Suspension and termination by us

We can suspend or close your organization if you materially breach these terms or do not pay. We can also do so to prevent harm or to obey the law. Where we can, we warn you first and give you time to fix the problem. We can end FullReach AI with 30 days' notice, and we then refund prepaid fees for the time left.

12. Acceptable use

Do not use FullReach AI to break the law or to infringe anyone's rights.
Do not monitor private individuals. Track brands, companies, products, and people in their public role.
Do not enter special categories of personal data, such as health data or political views.
Do not attack, overload or probe our systems.
Do not copy or reverse engineer the service beyond what the law allows.
Do not circumvent the limits of your plan.
Do not resell access or share it outside your organization without our agreement. An agency can share results with the client they concern.

13. Your content and your results

You own what you enter, such as brand details, prompts, personas and profiles. You give us the right to use it to provide and support the service. You declare that you may enter it and that it breaks no law. You can use your results freely in your business and share them with your clients. The AI answers in them are third-party content.

14. Personal data

The Privacy Policy covers the data we control, such as your account. We process personal data in your content for you, under the data processing terms below.

15. AI output and measurements

AI models write the brand descriptions, suggestions, labels, sentiment and actions. They can be wrong, so check them before you rely on them.
Measurements show what the platforms answered when we asked, and answers vary between runs. We do not promise better visibility or complete results.
The platforms are outside our control and can change, limit or block access without notice. Some prompts then get no answer on some platforms. We ask again, but we do not promise an answer to every prompt on every platform. A missing answer does not change the price.
We can change how we collect answers, and pause a platform that stops answering. If a platform in your plan gives no answers for 30 days in a row, you can cancel. We then refund prepaid fees for the time left.
We can mark a feature as beta. We can change or remove a beta feature at any time, without the notice in section 19.
We provide the service as it is, to the extent the law allows. We do not promise that it runs without interruption or error.

16. Publicity

We can name you as a customer and show your logo on our website and in sales material. Write to hello@fullreach.ai to stop this. We never publish your measurements without your written consent.

17. Confidentiality and our rights

Each party keeps the other's non-public information confidential and uses it only for this agreement. This duty excludes information that is public, already known or lawfully received from others. It also excludes disclosures that the law requires. The service and its software belong to us or our licensors. You can use the service, but not copy, change or redistribute it. We can use your feedback freely.

18. Liability

Neither party is liable for indirect or consequential loss, lost profit, lost revenue or lost data.
In any twelve months, the total liability of each party is at most the fees you paid in the twelve months before the claim. This cap is never below EUR 500.
You cover our reasonable costs and losses from a third-party claim caused by your content, or by use that breaks section 12. We tell you of the claim at once and let you lead the defense.
These limits do not apply to your duty to pay or to the duty above. They also do not apply to intentional or grossly negligent loss, or where the law forbids a limit.

19. Changes

We can change the service and these terms. We email admins 30 days before a price change, a cut to what your plan includes, or a material change to these terms. Such a change applies from your first billing period after the notice. If you do not accept a change, cancel before it takes effect, and we refund prepaid fees for the time left. A change that does not reduce your rights, such as a new feature, takes effect when we publish it.

20. General

These terms, the Privacy Policy and any order form that both parties sign are the whole agreement. A signed order form prevails where it differs.
Neither party is liable for a delay or failure caused by events outside its reasonable control.
We can transfer this agreement to a successor of our business, and we tell you if we do.
Sections 16 and 17 stay in force after the agreement ends. So do unpaid fees, and the data processing terms until we delete customer personal data.
If a court finds a clause invalid, the rest stays in force. Not enforcing a right does not waive it.
We send notices to your admins' email addresses. Send yours to hello@fullreach.ai. The English text is binding.
Our contact point under the EU Digital Services Act, for authorities and users, is hello@fullreach.ai, in English or Lithuanian.
Lithuanian law governs these terms, and the courts of Kaunas decide disputes.

Data processing terms

These terms apply where your content holds personal data ("customer personal data"). They are the Article 28 GDPR terms of the agreement.

Roles. You are the controller of customer personal data, and we are your processor.
Scope. Customer personal data is the names, roles and other details that you enter in personas, profiles, prompts and project names. It also includes what we read from your server logs, Google Analytics and Cloudflare. We use an IP address in a log only to check a crawler, and keep only daily counts. It can concern your staff, your customers, your website's visitors or public figures. We process it only to provide the service, while the agreement lasts.
Instructions. We act only on your documented instructions: these terms and your use of the service. If EU or member-state law requires other processing, we tell you first, unless that law forbids it. We also tell you if an instruction breaks the law in our view.
Confidentiality and security. Everyone who processes customer personal data for us has a duty of confidentiality. We keep technical and organizational measures that suit the risk, as the Privacy Policy describes.
Sub-processors. You authorize the sub-processors on our list, which admins get on request. Each one has data protection duties equal to these. We email admins 30 days before we add or replace one. If you object on reasonable grounds and we cannot resolve it, you can cancel, and we refund prepaid fees for the time left.
Transfers. We transfer customer personal data outside the EEA only under an adequacy decision or the Standard Contractual Clauses.
Assistance. We help you answer data subject requests, and with security, impact assessments and consultations with authorities, as far as the nature of the processing allows.
Breaches. We notify you without undue delay, and within 48 hours, after we learn of a breach that affects customer personal data.
Deletion. When an admin deletes the organization, we delete customer personal data within 90 days, and its raw copies within 91 days. Records that the law requires us to keep are the exception.
Audits. We give you the information you need to show that we meet these terms. If that is not enough, you can audit us once a year, at your cost, with 30 days' notice.
Liability. Section 18 applies to these terms too.