Guide

How an AI visibility score is calculated, and why tools disagree

Jan NovakGEO Expert, FullReach AI · Updated
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TL;DR

An AI visibility score is the share of analyzed AI answers that name a brand. That is how an AI visibility score is calculated, and every tool then picks what the two counts hold. In the 28 days to 30 October 2026, on 7 AI platforms, our project's most-named rival appeared in 3,701 of 8,953 answers, 41%. As a Share of Voice over nine brands, it read 21%. The denominator moved the score by half. Three platform sets moved it by 2 points.

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In the 28 days to 30 October 2026, our project's most-named rival brand read 41.3% as visibility and 20.8% as Share of Voice. Both numbers count the same answers. A buyer who compares two tools sees gaps of this kind. This guide states the formula, names what each of its two counts holds, and divides one brand five ways. The margin of error is in our guide on how accurate the numbers are. The metrics beside the score are in our guide on AI visibility metrics.

How is an AI visibility score calculated?

An AI visibility score is the number of analyzed answers that name the brand, divided by the number of analyzed answers. An analyzed answer is what one AI platform returned to one prompt in one market on one day. The tool read it in full. The brand counts once per answer, however often the answer repeats its name.

Our own project tracks the category we sell in, AI visibility tools, and monitors five rivals. In the 28 days to 30 October 2026, on 7 AI platforms, it analyzed 8,953 answers. Profound, the most-named rival, appeared in 3,701 of them. Its score is 3,701 divided by 8,953, or 41.3%. Per 100 analyzed answers, 41 name Profound and 59 do not.

That is the whole formula. Everything that makes two tools disagree sits in the two counts: which answers reach the numerator, and which answers the denominator holds. FullReach AI calls this score visibility. The methodology states how it collects the answers behind it.

What goes into the numerator?

The numerator holds every analyzed answer whose text contains the brand's name, or a spelling the tool knows for it. Three choices change it:

  1. Spellings. A tool matches the exact name, or a list of spellings. In the same 28 days, Otterly AI appeared in 3,339 answers. In 3,333 of them, the name appeared as a second spelling that the project registered. A tool that knows only the registered name loses up to 3,333 of Otterly AI's 3,339 answers.
  2. Namesakes. A loose match counts another company. The analysis proposed "FullEnrich" as a spelling of our brand, and we rejected it, because FullEnrich is another company. A tool that accepts such a proposal adds another company's answers to the numerator.
  3. The label. Some scores count only the answers that recommend the brand. Our guide on AI visibility metrics defines recommendation status and the decision it supports.

What goes into the denominator?

The denominator is the set of answers, or of mentions, that the tool divides by. The table divides Profound's 3,701 answers from the same 28 days by five denominators.

DenominatorWhat it holdsCountProfound's score
Analyzed answersEvery answer a platform returned and the tool read8,95341.3%
AttemptsThe analyzed answers, plus the 4,697 attempts that returned no answer13,65027.1%
Answers that name a monitored brandThe answers that name one of the five rivals or our brand4,79277.2%
Mentions of monitored brandsOne mention per brand per answer, over the six monitored brands12,65229.3%
Mentions, with three detected brands addedThe six, plus the three most-named brands the project does not monitor17,76720.8%

The first row is visibility. The fourth row is Share of Voice, which our guide on Share of Answer and Share of Voice computes by hand on 20 answers. The second row counts a platform's failure as an answer that named nobody. The third row ignores every answer in which no monitored brand appears.

The fifth row halves the visibility of the first row. In the same 28 days, the analysis detected three brands that the project does not monitor. Semrush appeared in 2,471 answers, Ahrefs in 1,614 and SE Ranking in 1,030. A tool that counts every detected brand in its Share of Voice divides by 17,767 mentions. Profound then falls from 29.3% to 20.8%. The guide on Share of Voice explains when the share is the right number at all.

How much does the platform set move a score?

On the three larger sets, the platform set moved the leader by 2 points and a small brand by 4 points. The table counts the same 28 days to 30 October 2026 over four platform sets. The last column names the entry plan that counts the same set, from the records we keep of each tool.

Platforms countedAnalyzed answersProfoundAthenaHQEntry plan with this set
ChatGPT, Google AI Mode and Gemini3,92340.1%9.8%Semrush AI Visibility
ChatGPT, Gemini, Perplexity, Copilot, Google AI Mode and Google AI Overviews7,64739.2%10.4%Ahrefs Brand Radar
All 78,95341.3%13.8%FullReach AI
Grok only1,30653.9%33.9%None

Profound read 39.2% to 41.3% on the three larger sets. On Grok alone, Profound read 14.7 points above the lowest of them. AthenaHQ read 9.8% on three platforms and 13.8% on all of them. Grok named AthenaHQ in 33.9% of its 1,306 answers.

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Why do two tools disagree by half on one brand?

Two tools disagree by half when they divide by two different denominators, or count two different labels. In the 28 days to 30 October 2026, Profound read 41.3% as visibility. Only 1,427 of the same 8,953 answers recommend Profound, so a score of recommendations reads 15.9%.

Our records of Peec AI, Semrush AI Visibility and Ahrefs Brand Radar, read on 29 September 2026, list the metrics each tool reports. None of the three records states what its score divides by. Peec AI is an AI search analytics tool for marketing teams and agencies. It tracks visibility, position, sentiment and Share of Voice across AI platforms, and sells each self-serve plan with three models of the customer’s choice. Our guide on the Semrush toolkit states how Semrush computes its score.

This guide holds the prompts fixed. Our guide on why numbers differ measures what a change of prompts does.

How do you read a score from any tool?

Ask four questions before you compare a score with another tool's score, or with last month's score:

  1. What is the denominator, and how many answers does it hold? A score without its answer count hides both the formula and the margin of error.
  2. Which brands are on the list, and did the list change? A new rival lowers every share and changes no answer.
  3. Which platforms and which prompts count, and did a platform fail on some days?
  4. How does the tool match the name? Ask for its spellings and for the namesakes it rejected.

FullReach AI states the denominator on the tile. The visibility tile reads the answers that name the brand over all analyzed answers. The recommendation tile reads the recommended mentions over all classified mentions.

HomeOverview
Example
Visibility▲5.8 pts vs previous 7 days
41.1%
210 of 511 answers
Recommended
52%
109 of 210 mentions

Two tiles of the Overview, on sample data. Each tile states its own denominator under the number: answers for visibility, mentions for recommendation.

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What to do next

  1. Write the denominator beside the score you have. When the tool does not state one, ask the vendor for the answer count.
  2. Compare the score only with the same tool's earlier score. A level from another tool compares two formulas, not two months.
  3. Pick the metric for your decision with our guide on AI visibility metrics, and fix the rival list before you report a share.
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